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Will Provider

Privacy & Cookie Policy

Welcome to Will Provider
Privacy Statement

Updated May 2018.

Privacy, online safety and personal data are important to Will Provider.
Our website is informational and provides a means to contact us securely, we collect data about your site usage when you use our website. Using Will Provider for any of our Will Writing or LPA services requires you supply personal information. This privacy statement will outline how Nightingale Holdings (Derby) Ltd Trading as Will Provider will collect and use your data.

In this privacy policy we sometimes refer to "You".
"You" will mean a visitor to our website. We’ll do our best to clarify who we are referring to at various points in the policy. This policy does not apply to third-party websites we have linked such as government sites. You should consider the privacy practices of those third-parties carefully.

If you disagree with the practices described in this policy, You should:

If you want to use our website but would like to opt out of our website analytics we have provided links on this page to enable you to do so.

Updates to this Privacy Policy and Notifications

Although most changes are likely to be minor, Will Provider may change its Privacy Policy from time to time. The “Last updated” indicator at the top of this Privacy Policy indicates when this Privacy Policy was last revised.

Any changes are effective when we post the revised Privacy Policy on the services. Will Provider encourages visitors to frequently check this page for any changes to its Privacy Policy your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. A notification of a Privacy Policy revision will be listed on our cookie warning that appears through-out the site.

Personal Data

In the EU’s General Data Protection Regulation (GDPR), Personal Data is defined as:

"any information relating to an identified or identifiable natural person ("data subject"); an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person".

How we use your information

Like all companies we will need to collect and use our client’s personal data in order to:

We only hold personal data in relation to the services that have been agreed to be provided or that have been provided to our clients. Any personal Information that we hold will be or have been supplied by our clients whilst taking their instructions and is only used in connection with providing the agreed services.

We do not purchase any information from third parties such as information for marketing purposes and we do not share any information for marketing purposes with any third-party companies.

Why do we need to collect and store personal data?

We collect, store and process the personal data you provide to us in compliance with the EU’s General Data Protection Regulation (GDPR). We will ensure that any information that we collect and process is appropriate and is only used in connection with the above stated reasons. We will ensure that the personal data is accurate and up to date and that it will not be kept for longer than necessary and does not constitute an invasion of your privacy.

Nightingale Holdings (Derby) Ltd Trading as Will Provider may wish to contact you for marketing purposes, however we would ask you for additional consent for that purpose if not already given

Will we share your personal data with anyone else?

We may need to pass your details onto third parties who are either contracted to, or part of the Nightingale Holdings (Derby) Ltd Trading as Will Provider group of companies. Any third parties who we do pass your details onto are obliged to store your details securely and only process them if responding to a request on our behalf to provide services such as Technical Support, Back Office Support or Customer Services Support.

When the time comes that they no longer require your personal data, they will dispose of this accordingly and in line with our company policy.

If we wish to pass your personal data to a third party, we will only do so with your explicit consent, unless we are legally obliged to do so otherwise.

We are also governed by specific business-sector requirements and agreed industry practices that require us to retain personal data in relation to will writing and estate planning advice and services provided for up to six years after the legal documents have been revoked and/or the death of the person who engaged our services.

Personal data may be held in addition to these periods depending on the individual business needs. We may issue occasional reminders to all customers to keep their contact details up to date and will update them accordingly.

How will we use the personal data we collect about you?

We will process (Collect, store and use) the information you provide in a manner that is compliant with the EU’s General Data Protection Regulation (GDPR), in order to provide the agreed will writing and estate planning services to you.

We will do our utmost to keep your information accurate and up to date and not kept for longer than is necessary. Nightingale Holdings (Derby) Ltd Trading as Will Provider is required to retain personal and business information in accordance with the requirements of the law, such as information needed for tax and audit purposes.

Under what circumstances will we contact you?

We will only ever contact you when necessary, or when you have requested that we do so. We do not mean at any point to be intrusive or ask for unnecessary information. We will do our best to ensure that the information we hold is as secure as possible to minimise the risk of unauthorised access or disclosure.

Can you find out about the personal data that we hold about you

If you want to see what personal data we hold on you and how it is processed, you may contact us to request this. This is known as a Data Subject Access Request (DSAR) and you must request this in writing (either by post or email), providing the necessary identification before any information is released. If Nightingale Holdings (Derby) Ltd Trading as Will Provider do store any of your personal data, you may request information on the following:

What forms of ID will you need to provide in order to access this?

Nightingale Holdings (Derby) Ltd Trading as Will Provider will accept the following forms of ID when information on your personal data is requested:

Contact details of the GDPR Owner

If you wish to submit a DSAR, or have any questions regarding this privacy statement, you must do so in writing using the following information.

Contact Name:
Jonathan Nightingale

Address:
Will Provider
Commerce House
2 Victoria Way
Pride Park, Derby
DE24 8AN

Email: info@willprovider.co.uk
Telephone: 01332 410044

Website overview

The collection and use of data from the various ways you can interact with our website is essential to our ability to provide a suitable service that is relevant to you.

In brief:
We collect non-personally-identifying browsing data in relation to our website only. We use the information you provide in our contact forms to contact you relating to your enquiry only, we also may make follow up calls relating to your enquiry.

This section intends to be transparent with what we do with the information we gather, and explain how we use the information we collect.

What Analytics software do we use?

You can choose to opt out of one, or both of these methods of analytics if you so wish.

What do we record?

willprovider.co.uk cookies aren’t used to identify you personally.

What cookies we use and why

Cookies are now broken down into different types, we only use analytic based cookies which is covered by performance cookies type 3:

Essential cookies (type 1)

These cookies are essential for websites and their features to work properly.

Functional cookies (type 2)

These cookies enable us to improve the usability and performance of websites and to provide various features. Functional cookies can store language settings, for example.

Performance cookies (type 3)

These cookies collect information about how you use websites. Performance cookies help us, for example, to identify especially popular areas of our website. In this way, we can adapt the content of our websites more specifically to your needs and thereby improve what we offer you. These cookies do not collect personal data. Further details on how the information is collected and analyzed can be found in the section "What do we record?"

Third-party cookies (type 4)

These cookies are installed by third parties, e.g. social networks. Their main purpose is to integrate social media content on our site, such as social plugins. Information about how we use social plugins can be found in the 'Social Plugins' section of the privacy statement.

We use the following type 3 performance analytic cookies:

Cookie Name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_pk_id
_pk_ses
_pk_ref
_pk_cvar
1 year These cookies will be used by our internal analytics for the statistical analysis of visitor traffic.
piwik_ignore At least a year Should a visitor choose not to allow our internal analytics software to analyse data from their visit, this cookie will be installed.

What do Will Provider do with the data recorded?

The information we collect does not identify you personally, it is used to allow us to better understand what information you want when you’re using our website, and whether we’re reaching our target audience and allows us to improve the information that we provide to you and the way in which it is displayed. This allows us to make better decisions about information that we put on the website and increase the chance that you will find it relevant to your needs.

The information is also used to compile aggregate statistics about the number of visitors this site receives and the browsers being used, screen resolution types. This information helps us make the website work more efficiently for you, our visitors ensuring it is compatible with the way you choose to browse the website.

No personally identifying data is included in this type of reporting.
We do not share this information with anybody as it is for our own internal use.
WillProvider.co.uk doesn’t sell or rent your information to third-parties, we don’t permit third-party advertising on WillProvider.co.uk

Analytic tracking information

You may choose to opt-out of our analytics, and we’ve made this process easily available to you

Links to other websites

Will Provider may provide links to other websites of interests, however once you have clicked on these links to leave our website you should note that we do not have any control over the websites we have linked to. We cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites, and the sites linked are not governed by this Privacy and Cookie policy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.

What happens to personal information submitted via an online contact form?

When making contact with us through Will Providers online contact forms we will take information such as your name, email address and telephone number in order to deal with your enquiry, we may make contact with you regarding your enquiry and possibly a follow up call if necessary. We will not use this information to send marketing material unless you have agreed to this.

We keep the information you supplied via the contact form for a limited period to better respond to any additional or further enquiries you make, if the enquiry does not result in taking out any of our products the data is removed from our systems after this period.

Security

We use reasonable organisational, technical and administrative measures to protect Personal Data within our organization.

If you have any concerns regarding this, please contact us

Updates to this Privacy Policy and Notifications

Although most changes are likely to be minor, Will Provider may change its Privacy Policy from time to time. The “Last updated” indicator at the top of this Privacy Policy indicates when this Privacy Policy was last revised.

Any changes are effective when we post the revised Privacy Policy on the services. Will Provider encourages visitors to frequently check this page for any changes to its Privacy Policy your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change. A notification of a Privacy Policy revision will be listed on our cookie warning that appears through-out the site.

Contact us

If You have any questions about this Privacy Policy, please contact us at info@willprovider.co.uk or at:

Will Provider
Commerce House,
2 Victoria Way,
Pride Park, Derby,
DE24 8AN.

If you have supplied your personal during an enquiry that has not resulted in you using our range of products you may change your mind at any time by writing to or emailing us at info@willprovider.co.uk and request the confirmation or request that information you have supplied to us is deleted. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

Writing a will is one of the most important decisions we can make, our decisions and choices will out live us and become the foundation for what happens to our money, property and possessions after we’ve gone.